We use Fedex as our delivery partner in the US and Canada. They provide a reliable, trackable service that we feel gives our customers the best value and highest quality delivery service.
We are sometimes asked why we cannot offer a lower-cost shipping option, particularly for smaller orders. The reasons for this are that we are not able to provide tracking options or insurance for the goods in transit and we feel that does not meet our customer care values. Additionally, the savings from using a budget carrier are usually very small but, for us, it adds to operational costs and this could eventually increase product prices. We prefer to give you, our valued customers, the best value products and the highest quality customer service , which is why we only use Fedex.