Questions about service, delivery & returns

How quickly can you deliver?

All our orders are dispatched from our Florida warehouse using FedEx. We aim to ship retail orders within 1 working day and delivery times will vary depending on the option you chose during checkout.

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What are your shipping options?

We use Fedex as our delivery partner in the US and Canada. They provide a reliable, trackable service that gives our customers the best value and highest quality delivery service. Here’s why.

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Do you deliver to Canada?

We offer delivery to Canada but we have to calculate shipping, tax & duty costs manually. We like to make sure that you have a good idea of these costs before you make your purchase, so contact us with the details of your address and the products you’d like to order and we will let you know first.

If you are a trade customer, we can set up your account so you can place your orders online as normal, and we will send you a consolidated invoice with these costs included before payment.

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I am a business, can I buy wholesale?

Yes, you can! if you are a pet funeral or related business you can register for a Trade account with us. Complete the registration form on this page and select “Trade” as the account type. Be sure to wait for the email confirming that your trade account status has been activated before placing your first order.

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